A9ii2 // SYSTEM BIOS — A9ii Software & Automation Developer, Educational Technology Engineer & Linux Systems Administrator

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A9ii (A9ii2) — Software & Automation Developer | Educational Technology Engineer | Linux & Systems Administrator

Highly skilled Software & Automation Developer and Educational Technology Engineer with 7+ years of combined experience in technical support, community operations, and Linux administration, including 5+ years focused on Linux systems. Proven ability to reduce downtime by 20% and improve response times by 15% through expert troubleshooting and system optimization.

مطور برمجيات وأتمتة ومهندس تقنيات تعليمية ذو مهارات عالية مع أكثر من 7 سنوات من الخبرة المشتركة في الدعم الفني، وإدارة المجتمعات التقنية، وإدارة أنظمة Linux (بما في ذلك +5 سنوات من التركيز العميق على أنظمة Linux).

Professional Experience & Education

  • System Administrator — Nabd Al-Khalij Real Estate, Baghdad, Iraq (Jun 2026 – Present): Cut Salesforce Screen Flow duration by 98% (4m 20s to 3s), boosted OFT accuracy by 40%, integrated Yeastar PBX, and configured MikroTik/Cisco failover.
  • Customer Care Agent — Nabd Al-Khalij Real Estate (Oct 2025 – Jun 2026): Ranked #1 of 5 agents with 3,507 outbound calls and 1,397 answered calls, contributing to IQD 1B+ monthly sales.
  • Software & Automation Developer / Educational Technology Engineer — AbnAlDorra / Wahid Iraq (Jul 2024 – Present): Engineered Edu2iq.net serving 150K+ unique visitors, 20M+ requests, 95.65% cache hit rate, Meilisearch, and 5TB+ S3 storage.
  • Linux Administrator — 4MEG Store / Hosting (Jan 2021 – Present): Maintained 99.9% server uptime across 5+ virtualization nodes and resolved 500+ tickets.
  • Community Administrator & Technical Support Agent — Eminepire Arab IT Board Community (2019 – Present): Led a 4,500+ member Arabic IT community and assisted 1,200+ developers.
  • Cloud Infrastructure & Systems Engineering (2018 – Present): Architected multi-cloud homelab across AWS, Azure, and Proxmox VE (128GB RAM / 16-Core).
  • Education: Bachelor of Computer Science in Information Systems (2024 – Present) at University of Technology, Baghdad.

Featured Software & Systems Engineering Projects

Contact Information

Email: [email protected] | GitHub: https://github.com/a9ii